Returns & Exchanges
We want you to love what you ordered. If something isn’t quite right, here’s how our returns and exchanges process works.
Return Window
You may return eligible items within 14 days of the delivery date for a refund or store credit, or within 30 days for an exchange. To be eligible, items must be unworn, unwashed, and in their original condition with all tags attached.
Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned or exchanged unless they arrive faulty or damaged:
- Earrings and other pierced accessories
- Swimwear and intimates (if hygiene seal is broken or removed)
- Final sale or clearance items, clearly marked at checkout
- Gift cards
How to Start a Return
To begin a return or exchange, email us at [insert support email] with your order number and the item(s) you’d like to return. We’ll send you instructions and a return address. Please note that customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping method, as we cannot be held responsible for returns lost in transit before they reach us.
Refunds
Once we receive and inspect your returned item, we’ll notify you by email whether your refund has been approved. Approved refunds are processed to your original payment method within 5–10 business days. Please note that original shipping fees are non-refundable, and it may take additional time for your bank or card provider to reflect the refund.
Exchanges
Want a different size or color instead? Let us know when you start your return, and we’ll happily swap it for you, subject to availability. If your desired item is out of stock, we’ll offer a refund or store credit instead.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or isn’t what you ordered, please contact us within 7 days of delivery with photos of the issue. We’ll cover return shipping in these cases and send a replacement or full refund, whichever you prefer.
Store Credit
Store credit issued for returns does not expire and can be used toward any future purchase on our site.
Questions?
Our team is here to help make returns and exchanges as smooth as possible. Reach out anytime at [insert support email], and we’ll get back to you within 1–2 business days.