Shipping & Delivery
Kiki Collections, we want your new pieces to reach you quickly, safely, and in perfect condition. Please read below for details on how we process and ship your orders.
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment is confirmed. During sale periods or promotional events, processing may take slightly longer due to higher order volumes. You’ll receive a confirmation email as soon as your order is placed, and a second email with tracking information once it ships.
Shipping Methods & Timeframes
We offer the following shipping options at checkout:
- Standard Shipping: 5–8 business days
- Express Shipping: 2–4 business days
- International Shipping: 7–14 business days, depending on destination and customs processing
Delivery times are estimates provided by our shipping partners and are not guaranteed. Delays caused by customs, weather, or courier disruptions are outside our control, though we’ll do our best to keep you updated if this happens.
Shipping Rates
Shipping costs are calculated at checkout based on your location, order weight, and chosen delivery speed. We occasionally offer free shipping promotions on qualifying orders — any active offers will be clearly displayed on our website.
Order Tracking
Once your order ships, you’ll receive a tracking number via email so you can follow its journey to your door. If you haven’t received tracking information within 3 business days of placing your order, please contact us at [insert support email] and we’ll look into it right away.
International Orders
Customers outside our home country are responsible for any customs duties, import taxes, or fees charged by their country upon delivery. These charges are determined by local customs authorities and are not included in our shipping fees. We recommend checking with your local customs office for more information before placing an international order.
Incorrect Addresses
Please double-check your shipping address before completing your order. We are not responsible for packages delayed or lost due to an incorrect or incomplete address provided at checkout. If you notice an error, contact us immediately — we’ll do our best to update it before the order ships.
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, please reach out to our support team within 7 days of the expected delivery date. We’ll work with the courier to investigate and find the best resolution, whether that’s a replacement or refund.
Questions about your order? Contact us anytime at support@kikicollections.shop — we’re happy to help.